Terms & Conditions


Entry PROHIBITED for persons under 18 years of age. For a more extraordinary experience, we ask you to not make use of mobile phones and / or other electronic devices. It is forbidden to capture images both video and photos in our center.


SPA ETIQUETE

The spa is a place of tranquility and relaxation. Please respect the right privacy and serenity of all spa guests. Furthermore, we ask you to switch off your phone during your visit.


CONDITIONS OF ACCESS

We only accept appointments booked in advance, by phone or following the payment through our website.


BOOKING IN ADVANCE

Bookings over the phone are accepted 1 hour before the appointment and 24 hours when the payment is processed in advance in our website.


RESERVATION CANCELLATION (payment through the website or by vouchers)

  • Full refund for cancellations up to 48hrs before appointment.
  • Fifty percent (50%) refund for cancellations up to 24hrs before appointment.
  • NO refund for cancellations less than 24 hours before the appointment.


BOOKING / MASSAGE

At the beginning of the appointment the the customer should share with the therapist his/her medical conditions, the Lovely & Inedited, Lda. is not responsible for damage caused if the client fails to communicate medical conditions.

It is mandatory to take a shower before starting the massage (except for the Muscular and Relaxation massages).

The delay of more than 15 minutes entitles the employees of Lovely & Inedited to cancel the appointment.

During the massage, the guidelines and boundaries set by the therapists should be respected. Failure to do so, entitles the therapist to cancel the appointment at any time without any refund.

The center will contact the customer, as soon as possible, if the selected therapist is no longer available. Thus, allowing you to change the therapist or cancel the appointment receiving a full refund.


RESTRIÇÃO

Entry PROHIBITED for persons intoxicated, under the influence of alcohol or drugs.